PCTG Consumer Complaint Report Record ID#: -1191616523


Date of Report Submission: 4/16/2017
Submitters IP Address: 68.80.103.182

Complaint Comments:
Gets better as always in this industry, Derrick Jones comes out and agrees with all repairs needed and that we discussed for the supplement, and tells me we are good and he would email me a copy. That was fine until the next day that everything that was discussed was omitted due to managers influence, Again these people could not tie there own shoes, its like 3 grade all over again, its amazing they graduate college, I never saw a bunch of complete incompetent people in my life. They should of just joined the military because they need to be told what to do, to get threw life. Also I questioned him about smoking in the company vehicle and he thought that was a big joke too. Again these two people (robots) are never allowed back in my shop. see enclosed email 2015 Ford Fusion - Phillip Siverstone DJ Derrick L Jones Reply| Wed 4/5, 9:39 AM You You replied on 4/9/2017 2:42 PM. silverstone.pdf 58 KB Download Save to OneDrive - Personal Brad, Attached is the estimate for the fusion after the supplement. You will notice that I added tint time to the estimate in lieu of extending the clear to the additional panels. I discussed this with Nate this morning and he will be giving you a call to discuss some of the customers concerns http://design.progressive.com/images/Design_LinearElements5.jpg Derrick Jones Progressive Casualty Insurance Company Managed Repair Rep

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Refusal or Failure to Sign:Yes
Refusal to leave copy of appraisal:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Refusal to re-inspect vehicle:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:WayneState:PaZip:19087
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:V & J Collision Inc.
State Appraiser License:
Shop Representative:Brad Runge
Address:229 W. Lancaster Ave.
City:PaoliState:PAZip:19301
Phone:610-644-2797

Insurance Information
Insurance Company:Progressive
Claim Number:17-2314323-01
Insurance Company Representative:Derrick Jones Date of loss:03/23/2017
Appraiser License Number:766033
Insurance Company Phone:215-495-4661

Legislator Information
Consumer Legislative Representative:Kampf, Warren (R) District 157Consumer Senator:Fontana, Wayne D. (D) District 42
Repair Facility Legislative Representative:Kampf, Warren (R) District 157Repair Facility Senator:Fontana, Wayne D. (D) District 42

END
PCTG Consumer Complaint Report Record ID#: -1191616523


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