PCTG Consumer Complaint Report Record ID#: -1302842289

Date of Report Submission: 7/17/2017
Submitters IP Address:

Complaint Comments:
Mr. Mcguigan refused to compensate the vehicle owner for a required scan/calibration. When I asked why he stated the light was not lite on the dash so they do not owe.When I tired to explain the reason for the position statement he got very nasty and raised his voice in my office in front of other insurance adjusters. I asked him to leave our facility. State Farm has become very defensive any time a SCAN/CALIBRATION is requested on the owners behalf. There is a legal obligation State farm has to insure the safety components are functioning correctly. We have no problem with any other carrier with regards to scan/calibrations. This is two of two claims he denied today.

Itemized Complaints
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:PhilaState:PA PennsylvaniaZip:19115
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Alan's Collision Center
State Appraiser License:209533
Shop Representative:Jim Pfau
Address:600 Red Lion Rd

Insurance Information
Insurance Company:State Farm
Claim Number:38-0589-B4001
Insurance Company Representative:James McGuigan Jr.Date of loss:6/26/17
Appraiser License Number:144398
Insurance Company Phone:215-769-9119

Legislator Information
Consumer Legislative Representative:Murt , Thomas P. (R) District 152Consumer Senator:Tartaglione, Christine M. (D) District 2
Repair Facility Legislative Representative:Murt , Thomas P. (R) District 152Repair Facility Senator:Tartaglione, Christine M. (D) District 2

PCTG Consumer Complaint Report Record ID#: -1302842289

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