PCTG Consumer Complaint Report Record ID#: 1396280090


Date of Report Submission: 4/24/2019
Submitters IP Address: 98.111.184.67

Complaint Comments:
Department of Insurance: Progressive is in violation of Pa State Laws and Regulations. Vehicle was deemed a total loss and insurance company asked for charges. Charges were agreed on and check was issued and mailed to shop. Mike Reid from Progressive subsequently called and informed shop that payment was stopped on check as claimant was retaining salvage. Shop informed Progressive that claimant's retention of salvage does not influence shop's right to receive payment for accrued charges. In addition shop was paid for charges in exactly the same circumstances by Progressive in claim #18-5971723. Shop then called and spoke with supervisor, Kurt Huntzberry, and explained the above to him, but he refused to reissue payment. Progressive has no right to stop payment on an agreed-upon payment, even if the person issuing payment should not have made it, as the "master-servant" rule applies. Progressive owes the shop the payment no matter how one views the facts of this claim. Please investigate the above complaint and file enforcement actions against the wrongful Progressive Insurance representatives.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Unprofessional Behavior:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:NewtownState:PaZip:18940
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Cicconi Auto Body
State Appraiser License:N/A
Shop Representative:Lou Cicconi
Address:300 S Gov. Printz Blvd
City:LesterState:PaZip:19029
Phone:610-521-2286

Insurance Information
Insurance Company:Progressive
Claim Number:19-4607864-02
Insurance Company Representative:Mike Reid, Kurt HuntzberryDate of loss:2-6-19
Appraiser License Number:Unkown
Insurance Company Phone:267-767-5507

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

END
PCTG Consumer Complaint Report Record ID#: 1396280090


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