PCTG Consumer Complaint Report Record ID#: 1491335768


Date of Report Submission: 4/4/2017
Submitters IP Address: 71.175.100.43

Complaint Comments:
Appraiser refused to list his Pa License Number on the appraisal. Please see attached copy. Appraiser refused to review his appraisal as per the Pa State Law and Regulation. We provided our shops repair order and the appraiser refused to recognize the necessary repair procedures and items necessary to return the vehicle to its condition prior to the loss.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Appraiser License Omitted:Yes
Refusal to leave copy of appraisal:Yes
Arbitrary Capping & Underpayment:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:DOWNINGTOWN State:PAZip:19335
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:CRAWFORD'S AUTO CENTER, INC.
State Appraiser License:276003
Shop Representative:STEPHEN BEHRNDT
Address:302 W UWCHLAN AVE
City:DOWNINGTOWNState:PAZip:19335
Phone:610-269-1610

Insurance Information
Insurance Company:USAA INSURANCE CO.
Claim Number:00427925400000001001
Insurance Company Representative:THOMAS BARANSKIDate of loss:3/26/17
Appraiser License Number:163050
Insurance Company Phone:570-343-5800

Legislator Information
Consumer Legislative Representative:Lewis, Harry (R) District 74Consumer Senator:Dinniman, Andrew E. (D) District 19
Repair Facility Legislative Representative:Lewis, Harry (R) District 74Repair Facility Senator:Dinniman, Andrew E. (D) District 19

END
PCTG Consumer Complaint Report Record ID#: 1491335768


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