PCTG Consumer Complaint Report Record ID#: 1492721128


Date of Report Submission: 4/20/2017
Submitters IP Address: 71.224.245.101

Complaint Comments:
Progressive denied the damage to the right rear door and quarter panel. We did the repair to the rear bumper and put it together. The owner complained several times and they still denied the damage. Once the vehicle was completely assembled Progressive (after several calls from the owner) decided the damage was related and they would send someone out to the shop. Ms. Moerkirk arrived at our shop on 4/19/17 to correct the estimate. Ms. Moerkirk clearly lacks the experience to properly inspect subjective damage. The hours to repair are incorrect and she did not allow time to do the job twice (remove all the components again) since it was together after Progressive had denied the repair. She also missed the damage to the lock pillar. We were also shorted by overlap in the paint process. Ms. Moerkirk got abrasive when confronted with her deficiencies. We asked for her supervisor, Brian Quinn,and he flat out refused to even listen to our concern. Progressive is being unfair and arbitrarily stealing from our repair shop. They made the mistake and it is not fair that Alan's has to charge the owner or eat the difference. Brian refused to give us his supervisors name and now I am only left with the Insurance Commissioners help.

Itemized Complaints
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Unprofessional Behavior:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:Phila State:PennsylvaniaZip:19135
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Alan's Collision Center
State Appraiser License:209533
Shop Representative:Jim Pfau
Address:601 RED LION RD
City:PHILAState:PAZip:19115
Phone:215-677-7773

Insurance Information
Insurance Company:Progressive
Claim Number:17-1915056-01
Insurance Company Representative:Heidi MoerkirkDate of loss:3/27/17
Appraiser License Number:768123
Insurance Company Phone:215-266-8610

Legislator Information
Consumer Legislative Representative:Murt , Thomas P. (R) District 152Consumer Senator:Vance, Patricia H. (R) District 31
Repair Facility Legislative Representative:Murt , Thomas P. (R) District 152Repair Facility Senator:Vance, Patricia H. (R) District 31

END
PCTG Consumer Complaint Report Record ID#: 1492721128


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