PCTG Consumer Complaint Report Record ID#: 1493781819

Date of Report Submission: 5/2/2017
Submitters IP Address:

Complaint Comments:
Mr. Bogert was emailed a copy of our first initial supplement on 3/23/2017. He disagreed with many of our procedures,and again, as all of these adjusters claim, said "I'm not paying for that". Along with our supplement we handed Mr. Bogert our appraiser packet. This packet includes some of the PA Laws regarding vehicle damage appraisal and repair, product manufacturer guidelines, photos of inferior repairs, and copies of estimating software Procedure Pages. He didnt bother to read it. According to the law he was in direct violation of Chapter 62 Motor Vehicle Damage Appraisers code in more ways then one. We perform every procedure necessary to restore the consumers vehicle to a true "pre-damaged condition" repair. We do not perform inferior repairs by skipping steps or by not billing for the procedures to meet Mr. Bogerts standards. He showed no evidence to substantiate his reasoning for denial of our billed procedures. He is not the trained repair professional. He is an adjuster whom is to idemnify the consumer for a proper repair. We are the professionals when it comes to repairing the vehicle. Mr. Bogert is incompetent on what a proper repair entails. We tried to educate him but like the rest of them, he knew it all and chose not to hear us out. We request Mr. Bogert be disciplined for his pure ignorance and incompetency in the field.

Itemized Complaints
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Arbitrary Capping & Underpayment:Yes
Non-Independent Appraisal:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:Easton State:PaZip:18042
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:610 MOTORS
State Appraiser License:767365
Shop Representative:Sergio Gaspar
Address:112 Washington St

Insurance Information
Insurance Company:Nationwide Property and Casualty
Claim Number:822499-GE-2
Insurance Company Representative:Brian K. BogertDate of loss:3/13/2017
Appraiser License Number:252936
Insurance Company Phone:610-703-9429

Legislator Information
Consumer Legislative Representative:Samuelson, Steve (D) District 135Consumer Senator:Boscola, Lisa M. (D) District 18
Repair Facility Legislative Representative:Samuelson, Steve (D) District 135Repair Facility Senator:Boscola, Lisa M. (D) District 18

PCTG Consumer Complaint Report Record ID#: 1493781819

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