PCTG Consumer Complaint Report Record ID#: 1497474126

Date of Report Submission: 6/14/2017
Submitters IP Address:

Complaint Comments:
Recently the auto manufactures came out with position statements. They are stating vehicles involved in a collision must have the electronics scanned. Cars today are so complex with back up cameras, distance sensors and blind spot sensors just to list a few. They want us to make sure everything is calibrated so the driver is properly protected. It is my opinion that State Farm Insurance is violating the PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW. I have complained to the insurance commission but they do not understand and have been no help. State Farm has refused to pay for this required operation. We do this operation and expect to be paid. The liability is on the shop doing the repair. I cannot knowing send a car out on the street if I think it may be unsafe. Attached is an example from Honda please read it. We appreciate your help in trying to keep our PA consumers safe. I have also emailed our Attorney General Josh Shapiro.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
No regard for Public Safety:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:ALAN'S COLLISION
State Appraiser License:209533
Shop Representative:James Pfau
Address:601 RED LION RD

Insurance Information
Insurance Company:1964
Claim Number:38-0147-G0001
Insurance Company Representative:State FarmDate of loss:n/a
Appraiser License Number:
Insurance Company Phone:267-516-0834

Legislator Information
Consumer Legislative Representative:Murt , Thomas P. (R) District 152Consumer Senator:Smucker, Lloyd K. (R) District 13
Repair Facility Legislative Representative:Murt , Thomas P. (R) District 152Repair Facility Senator:Smucker, Lloyd K. (R) District 13

PCTG Consumer Complaint Report Record ID#: 1497474126

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