PCTG Consumer Complaint Report Record ID#: 1500042844

Date of Report Submission: 7/14/2017
Submitters IP Address:

Complaint Comments:
On 6/21/17 2:42 I requested a supplement for Ms. Santana's vehicle. We got a confirmation email that they got our request. We did not hear anything from State Farm so we emailed them again on 6/29/17 3:02 and again got a confirmation email. We did not get a phone call so we emailed them again on 6/30/17 7:32 AM. Keep in mind this is there supplement procedure. Bottom line is Ms. Santana had to pay for rental during this lapse in response time. As a result Ms.Santana ran out of rental and should be reimbursed her out of pocket expense. This delay tactic has been going on since Alan's filed a complaint for them not scanning and calibrating per OEM position statements.

Itemized Complaints
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Refusal to re-inspect vehicle:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Alan's Collision Center
State Appraiser License:209533
Shop Representative:Jim Pfau
Address:601 RED LION RD

Insurance Information
Insurance Company:State Farm
Claim Number:380223H0701
Insurance Company Representative:Marc JensenDate of loss:5/24/2017
Appraiser License Number:133274
Insurance Company Phone:855-341-8184

Legislator Information
Consumer Legislative Representative:Lawrence, John A. (R) District 13Consumer Senator:Rafferty, John C. (R) District 44
Repair Facility Legislative Representative:Murt , Thomas P. (R) District 152Repair Facility Senator:Tartaglione, Christine M. (D) District 2

PCTG Consumer Complaint Report Record ID#: 1500042844

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