PCTG Consumer Complaint Report Record ID#: 1500304454


Date of Report Submission: 7/17/2017
Submitters IP Address: 71.224.245.101

Complaint Comments:
Mr. Mcguigan refused to compensate the vehicle owner for a required scan/calibration. When I asked why he stated the light was not lite on the dash so they do not owe.When I tired to explain the reason for the position statement he got very nasty and raised his voice in my office in front of other insurance adjusters. I asked him to leave our facility. State Farm has become very defensive any time a SCAN/CALIBRATION is requested on the owners behalf. There is a legal obligation State farm has to insure the safety components are functioning correctly. We have no problem with any other carrier with regards to scan/calibrations. This is one of two claims he denied today.

Itemized Complaints
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:PhilaState:PA PennsylvaniaZip:19115
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Alan's Collision Center
State Appraiser License:209533
Shop Representative:Jim Pfau
Address:600 Red Lion Rd
City:PhilaState:PAZip:19115
Phone:215-677-7773

Insurance Information
Insurance Company:1964
Claim Number:38-0624D5201
Insurance Company Representative:James McGuigan Jr.Date of loss:6/26/17
Appraiser License Number:144398
Insurance Company Phone:267-516-0834

Legislator Information
Consumer Legislative Representative:Murt , Thomas P. (R) District 152Consumer Senator:Tartaglione, Christine M. (D) District 2
Repair Facility Legislative Representative:Murt , Thomas P. (R) District 152Repair Facility Senator:Tartaglione, Christine M. (D) District 2

END
PCTG Consumer Complaint Report Record ID#: 1500304454


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