PCTG Consumer Complaint Report Record ID#: 1504032551

Date of Report Submission: 8/29/2017
Submitters IP Address:

Complaint Comments:
Dave Mike prepared an estimate based on photos that my customer provided through their quick photo claims process, Mr Vidayayev provided photos of the damages as well as a photo of a SRS warning photo stating the car should be driven to the nearest BMW dealer to have the system checked. A malfunction in the restraint system and broken rear lamps should result in a car being non drive able and the Insured should be instructed to have his car taken to a repair facility and get into a rental car. The refusal to personally inspect the damages to this vehicle with the photos provided is a blatant disregard for the consumers safety and well being and is a prime example of why photo claims were illegal for so long.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Arbitrary Capping & Underpayment:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Non-personal Inspection:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:michael hannan
Address:125 west butler ave

Insurance Information
Insurance Company:allstate
Claim Number:000470663295D01
Insurance Company Representative:Dave MikoDate of loss:08/15/2017
Appraiser License Number:153331
Insurance Company Phone:412-390-7806

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Greenleaf, Stewart J. (R) District 12

PCTG Consumer Complaint Report Record ID#: 1504032551

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