PCTG Consumer Complaint Report Record ID#: 1504725192


Date of Report Submission: 9/6/2017
Submitters IP Address: 76.98.164.136

Complaint Comments:
Miss Thomas had her estimate prepared through the quick photo app and brought her car in to our shop to have it scheduled. Once Miss Thomas arrived it was obvious that the car had severe suspension damage and should not be driven in its current condition. Michael Acon labeled the damage to the wheel as prior damage, if an Allstate adjuster had inspected this in person they would have noticed the alignment issues and labeled the car as non drive. The average person is not trained to inspect damage therefor will not take sufficient photos to ensure all damage is addressed, If Miss Thomas did not stop in to our shop and get into a rental someone could have been seriously injured from the continued use of a car with severely damaged suspension. It seems that it is time to take a good look at who photo estimates benefit and who the hurt and why they were illegal for so many years.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Arbitrary Capping & Underpayment:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Non-personal Inspection:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:NORTH WHALESState:PAZip:19454
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:michael hannan
Address:125 west butler ave
City:AMBLERState:PAZip:19002
Phone:215-646-7887

Insurance Information
Insurance Company:ALLSTATE PROPERTY AND CASUALTY
Claim Number:000468992011D01
Insurance Company Representative:MICHAEL ACONDate of loss:08/01/2017
Appraiser License Number:150020
Insurance Company Phone:888-706-3686

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Greenleaf, Stewart J. (R) District 12

END
PCTG Consumer Complaint Report Record ID#: 1504725192


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