PCTG Consumer Complaint Report Record ID#: 1505407648

Date of Report Submission: 9/14/2017
Submitters IP Address:

Complaint Comments:
Joyce Alwalah of Progressive, refused to complete or leave a copy of Appraisal, also she refused to provide a copy of her Pa. Appraiser license Mrs Murtha vehicle was available for her to physically address the loss of the claim filed. Joyce asked us to disassemble the bumpers, we responded that we are unable to stop production to do so. She informed me that her supervisor Nate Weiss instructed her to not leave a copy of their estimate and not indemnify the loss of damages to Mrs. Murtha vehicle because he feels he don't want to come back out for a supplement. Nate Weiss called us and told me he made her follow his instructions and ignore the appraiser act she supposedly is issued. If the vehicle was appraised at the owners residence would they ask the owner to take the bumper off? No. They would still complete a "estimate". Yes. Are they not to indemnify the loss? Please look into this matter and Progressive influencing their appraiser to ignore their license and instructing their appraisers to not leave a legible copy of appraisal.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Refusal or Failure to Sign:Yes
Appraiser License Omitted:Yes
Refusal to leave copy of appraisal:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Prestige Auto Body Inc.
State Appraiser License:000000000000
Shop Representative:Dan
Address:731-B Chester Pike
City:Prospect ParkState:Pa.Zip:19076

Insurance Information
Insurance Company:Progressive Insurance
Claim Number:17-5644786
Insurance Company Representative:Joyce AlwalahDate of loss:08/24/2017
Appraiser License Number:0000000000
Insurance Company Phone:215-341-5201

Legislator Information
Consumer Legislative Representative:Keller, William F. (D) District 184Consumer Senator:Farnese, Lawrence M. (D) District 1
Repair Facility Legislative Representative:Miccarelli, Nick (R) District 162Repair Facility Senator:McGarrigle, Thomas J. (R) District 26

PCTG Consumer Complaint Report Record ID#: 1505407648

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