PCTG Consumer Complaint Report Record ID#: 1505851769

Date of Report Submission: 9/19/2017
Submitters IP Address:

Complaint Comments:
AJ Shea viewed the damages and completed the Progressive "estimate" of Mrs. Murtha's Toyota Sienna. He locked and completed the "estimate" without discussing the damages with us prior so. He went into a explanation that he refused replace the bumpers on her vehicle that was reported and he felt the damage was prior and he wasn't going to pay for the loss properly because he felt the vehicle bumpers were "taped up" to prevent from falling off, was good enough for him to justify that they do not need to be replaced. Even though the damages and reason why bumpers were "taped up" were from the loss. So with that, in his opinion he stated that it isn't related. He inaccurately accessed the damages, his times are underpayment and refusal to acknowledge damages of loss reported and proper repair procedures are proof he does not inspire public confidence and or fair honorable dealings. It is my opinion that the dealing with the AJ Shea, the supervisor Nate Weis, is that they do not approach appraisals of damaged property without prejudice and have intent to cause financial harm to the consumer because the vehicle is in a shop of their choice and they cannot manipulate the repair facility. The lack of knowledge and non-independent appraisals of their staff appraisers are immensely growing and the state requirements of where these appraisers are obtaining their minimum requirements should be properly vetted. Please look into AJ Shea conduct and his supervisor Nate Weiss..

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Arbitrary Capping & Underpayment:Yes
Refusal to use Quality OEM Parts:Yes
Unprofessional Behavior:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Prestige Auto Body Inc.
State Appraiser License:00000000000
Shop Representative:Dan
Address:731-B Chester Pike
City:Prospect ParkState:Pa.Zip:19076

Insurance Information
Insurance Company:Progressive
Claim Number:17-5644786-01
Insurance Company Representative:AJ SheaDate of loss:8/21/2017
Appraiser License Number:705604
Insurance Company Phone:267-229-1376

Legislator Information
Consumer Legislative Representative:Keller, William F. (D) District 184Consumer Senator:Farnese, Lawrence M. (D) District 1
Repair Facility Legislative Representative:Miccarelli, Nick (R) District 162Repair Facility Senator:McGarrigle, Thomas J. (R) District 26

PCTG Consumer Complaint Report Record ID#: 1505851769

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