PCTG Consumer Complaint Report Record ID#: 1510253869


Date of Report Submission: 11/9/2017
Submitters IP Address: 207.172.196.92

Complaint Comments:
INDEPENDENT APPRAISAL SERVICE UNABLE TO LEAVE ESTIMATE( 11/8 JENNIFER RITTENBAUGH PA APP# 422391), STATED THEY MUST FORWARD ESTIMATE TO USAA FOR AUDIT. CALLED TO USAA THE FOLLOWING DAY SPOKE TO ZASAR AT USAA ." ESTIMATE IS NOT IN SYSTEM, IAA AUDIT SERVICE DID NOT RECIEVE ESTIMATE FROM STARSINIC INDEPENDANT APPRAISAL SERVICE , WILL FORWARD ESTIMATE WHEN DONE. MAY RECIEVE ESTIMATE TODAY (11/9). CONFERENCE CALL WITH WITH ZASAR ( USAA) AND STEPHANIE (IAA NET ). STEPHANIE STATED IT IS THE POLICY OF THE COMPANY TO AUDIT BEFORE APPROVING ESTIMATE. EXPLAINED THE APPRAISER SAID THE ESTIMATE WILL BE EMAILED DIRECTLY TO SHOP, STEPHANIE AND ZASAR STATED THAT IS NOT HOW USAA/IAA NET DOES IT.

Itemized Complaints
Refusal to leave copy of appraisal:Yes
Unprofessional Behavior:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:RIDLEY PARK State:PA - PennsylvaniaZip:19023
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:AUTO MOTO SPECIALISTS
State Appraiser License:Pennsylvania
Shop Representative:David DePhillipo
Address:99 Sharon Avenue, Unit E
City:CollingdaleState:PA - PennsylvaniaZip:19023
Phone:610-864-4828

Insurance Information
Insurance Company:USAA
Claim Number:01395525400000000006001
Insurance Company Representative:INDEPENDENTDate of loss:10/25/17
Appraiser License Number:422391
Insurance Company Phone:717-545-4040

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

END
PCTG Consumer Complaint Report Record ID#: 1510253869


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