PCTG Consumer Complaint Report Record ID#: 1512486918

Date of Report Submission: 12/5/2017
Submitters IP Address:

Complaint Comments:
Since Allstate has gone to allowing photos to write damage estimates, the policy holders and claimants as well as the repair shops are being denied normal professional claim service as far as accuracy of damages, fair monetary settlements, constant delays in getting supplements approved for obvious omitted damages, delays in payment, additional down time after starting and stopping repairs for the shops, additional un-needed rental costs for shops, customers and the insurer, delays in completing supplement requests, omitted labor procedures on photo estimates, the time shops spend on additional administration, phone calls, e-mails, faxes that go unanswered, lost and never replied to etc.etc.etc. Hours are spent and lost by shops that are not being compensated for their time directly as a result of Allstate`s change to photo generated damage estimates. Our ( shop owners and estimators ) time is obviously worth nothing to this company as it takes additional hours and sometimes days to get a vehicle through the repair process directly due to the policies of Allstate Insurance Company. The policy holder and the consumer is being abused financially along with the shops that lose large portions of their day to simply getting a car repaired in a reasonable time period.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Non-personal Inspection:Yes
Refusal to re-inspect vehicle:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
State Appraiser License:144037
Shop Representative:George Moore
Address:731 chester pike, Artistic Auto Body
City:PROSPECT PARKState:PAZip:19076

Insurance Information
Insurance Company:ALLSTATE
Claim Number:000482319720B02
Insurance Company Representative:RICHARD NIENOWDate of loss:11/15/2017
Appraiser License Number:TX2201709
Insurance Company Phone:610-237-0833

Legislator Information
Consumer Legislative Representative:Miccarelli, Nick (R) District 162Consumer Senator:McGarrigle, Thomas J. (R) District 26
Repair Facility Legislative Representative:Miccarelli, Nick (R) District 162Repair Facility Senator:McGarrigle, Thomas J. (R) District 26

PCTG Consumer Complaint Report Record ID#: 1512486918

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