PCTG Consumer Complaint Report Record ID#: 1513634733

Date of Report Submission: 12/18/2017
Submitters IP Address:

Complaint Comments:
Customer Jessica Wilson, called shop Friday morning at 8:30 am and was involved in an auto accident on I-76 West at 26th and Passyunk ave. Her car was disabled due to front end damages and a leaking radiator. Shop had their tow truck immediately at the scene and had car and customer safely towed back to shop by 9:30 am Friday 12/15/17. Customer stopped by shop Monday afternoon 12/18/17 with Allstate Claim number and stated that Allstate told her that no one would be able to see her car for 5 to 7 working days due to the holidays but would tow her car out of Artistic Auto Body to to one of their program shops for free to have estimated and repaired. Allstate also stated that their shops offered a "lifetime" guarantee while Artistic only offered a 1 year guarantee for repairs. The repair shops that were mentioned were Caliber Collision, Service King, Collex and Springfield Ford. This is a blatant example of steering and offering free towing to persuade my customer to go to an Allstate DRP shop as Ms.Wilson and other family members have been satisfied, repeat customers of Artistic Auto Body for many years for regular automotive repairs as well as collision repairs.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Illegal Steering/Directing:Yes
Unprofessional Behavior:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
State Appraiser License:144037
Shop Representative:George A. Moore
Address:731 Chester pike, Artistic Auto Body
City:PROSPECT PARKState:PAZip:19076

Insurance Information
Claim Number:0485392641
Insurance Company Representative:Date of loss:12/15/17
Appraiser License Number:
Insurance Company Phone:610-237-0833

Legislator Information
Consumer Legislative Representative:Miccarelli, Nick (R) District 162Consumer Senator:McGarrigle, Thomas J. (R) District 26
Repair Facility Legislative Representative:Miccarelli, Nick (R) District 162Repair Facility Senator:McGarrigle, Thomas J. (R) District 26

PCTG Consumer Complaint Report Record ID#: 1513634733

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