PCTG Consumer Complaint Report Record ID#: 1513701271


Date of Report Submission: 12/19/2017
Submitters IP Address: 76.98.164.136

Complaint Comments:
The use of the "quick photo claim" service that Allstate is offering to customers is in violation of the Unfair Ins. Practices Act Title 40, Ch.4, specifically "If an insurer prepares an appraisal of the cost of automobile repairs, the appraisal shall be in an amount for which it may be reasonably expected the damage can be satisfactorily repaired". Allstate is taking a 5% parts discount on the estimates that are being handled through the "qfc" program, in taking this discount they are underpaying on every claim therefore not preparing the appraisal for an amount that the consumer can expect to have their automobile repaired for.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Arbitrary Capping & Underpayment:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:amblerState:PAZip:19002
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:michael hannan
Address:125 west butler ave
City:amblerState:paZip:19002
Phone:215-646-7887

Insurance Information
Insurance Company:ALLSTATE PROPERTY AND CASUALTY
Claim Number:
Insurance Company Representative:QFCDate of loss:
Appraiser License Number:
Insurance Company Phone:

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

END
PCTG Consumer Complaint Report Record ID#: 1513701271


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