| Date of Report Submission: | 12/19/2017 |
| Submitters IP Address: | 76.98.164.136 |
Complaint Comments:
The use of the "quick photo claim" service that Allstate is offering to customers is in violation of the Unfair Ins. Practices Act Title 40, Ch.4, specifically "If an insurer prepares an appraisal of the cost of automobile repairs, the appraisal shall be in an amount for which it may be reasonably expected the damage can be satisfactorily repaired". Allstate is taking a 5% parts discount on the estimates that are being handled through the "qfc" program, in taking this discount they are underpaying on every claim therefore not preparing the appraisal for an amount that the consumer can expect to have their automobile repaired for.
| Itemized Complaints | |
| Violation of Unfair Ins. Practices Act Title 40, Ch. 4 : | Yes |
| Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A: | Yes |
| Arbitrary Capping & Underpayment: | Yes |
| Consumers Information | |||||
| Name: | **removed for privacy** | ||||
| Address: | **removed for privacy** | ||||
| City: | ambler | State: | PA | Zip: | 19002 |
| Daytime Phone: | **removed for privacy** | Evening Phone: | **removed for privacy** | ||
| Repair Facility Information | |||||
| Repair Facility: | classic coachwork | ||||
| State Appraiser License: | 625286 | ||||
| Shop Representative: | michael hannan | Address: | 125 west butler ave | ||
| City: | ambler | State: | pa | Zip: | 19002 |
| Phone: | 215-646-7887 |
| Insurance Information | |||
| Insurance Company: | ALLSTATE PROPERTY AND CASUALTY | ||
| Claim Number: | |||
| Insurance Company Representative: | QFC | Date of loss: | Appraiser License Number: |
| Insurance Company Phone: |
| Legislator Information | |||
| Consumer Legislative Representative: | choose one | Consumer Senator: | choose one |
| Repair Facility Legislative Representative: | choose one | Repair Facility Senator: | choose one |
END
PCTG Consumer Complaint Report Record ID#: 1513701271