PCTG Consumer Complaint Report Record ID#: 1515010517

Date of Report Submission: 1/3/2018
Submitters IP Address:

Complaint Comments:
Fran Jones inspected a vehicle at our shop for Ben Craig and wrote for a LKQ tail lamp and Aftermarket rear bumper cover. We ordered the LKQ tail lamp from their vendor but the aftermarket vendor will not deliver to us when we reached out to them, upon inspecting the LKQ lamp it was deemed not to be insurance quality so I sent a supplement request to Fran. I hadn't heard anything from Fran about the supplement so i reached out to the claim handler to see if I could find out when it was going to be inspected, that is when the claim handler told me that he had reached out to the customer and instructed them to put a claim in through their own carrier. Fran never reached out to the shop to discuss the supplement, and it was never communicated to him that we are refusing to order parts from any vendor. Fran took it upon himself to tell a claimant that they need to file through their carrier based on reasons that he created without any dialogue between the shop and MR. Jones, this type of behavior is extremely unprofessional and violates § 146.8. Standards for prompt, fair and equitable settlements applicable to automobile insurance. (a) Insurers may not recommend that third-party claimants make claim under their own policies solely to avoid paying claims under the insurer’s insurance policy or insurance contract.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Unprofessional Behavior:Yes
Refusal to re-inspect vehicle:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:classic coachwork
State Appraiser License:625286
Shop Representative:michael hannan
Address:125 west butler ave

Insurance Information
Insurance Company:Progressive Advanced Insurance Co
Claim Number:17-2369590-02
Insurance Company Representative:Fran JonesDate of loss:12/15/2017
Appraiser License Number:790395
Insurance Company Phone:215-284-7460

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

PCTG Consumer Complaint Report Record ID#: 1515010517

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