PCTG Consumer Complaint Report Record ID#: 1518659397

Date of Report Submission: 2/14/2018
Submitters IP Address:

Complaint Comments:
Mr. Milisits on behalf of Allstate continuously displays acts of bad faith and cost shifting as well. He was given our estimate the day of his arrival. All he has to do is copy our estimate line for line. The work was done for him. He decides to pick and choose what he would like to reimburse the consumer for, and then thinks he is doing me a "favor" by writing for other lines that are completely irrelevant. We write a thorough repair sheet according to manufacturer procedure and guidelines, product recommendations, and software p-pages. We can back up with documentation the necessity for each labor operation. Everytime he comes to our facility he acts in an ignorant manner, and never protects the consumers best interest. We also proceeded to try the Allstate Virtual Assist App. The adjuster on that end, Felton Brown Lic#P813550NY1475332, based out of Texas I believe. He was sent an email with photos and of the specific line items off of my repair estimate that are missing still. Mr. Brown also chose to cost shift on certain items and pick and choose what he would like to indemnify the consumer with. I have many complaints with Allstate over the past few months. Specifically Mr. Milisits. The Department needs to start enforcing their own written rules, or the are clearly corrupt by the big companies donations. What is the point of your department if you never act on anything?

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:610 MOTORS
State Appraiser License:767365
Shop Representative:Sergio Gaspar
Address:112 Washington St

Insurance Information
Insurance Company:Allstate Fire and Casualty
Claim Number:0000486063696B03
Insurance Company Representative:William MilisitsDate of loss:12/21/2017
Appraiser License Number:152442
Insurance Company Phone:800-776-4510

Legislator Information
Consumer Legislative Representative:Samuelson, Steve (D) District 135Consumer Senator:Boscola, Lisa M. (D) District 18
Repair Facility Legislative Representative:Samuelson, Steve (D) District 135Repair Facility Senator:Boscola, Lisa M. (D) District 18

PCTG Consumer Complaint Report Record ID#: 1518659397

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