PCTG Consumer Complaint Report Record ID#: 1553563456

Date of Report Submission: 3/25/2019
Submitters IP Address:

Complaint Comments:
I'm reaching out to you out of frustration and desperation due to the situation I'm in. I was in a hit and run accident a couple of weeks ago, and when taking my car to the Auto Bod shop, I was confronted with two options. One option was to replace the door panel, and the other option is to repair that panel. The Auto Body shop has had four separate licensed adjusters review the damage to the door, and three out of the four (including a separate Progressive Adjuster, Jeff) agree that it warrants replacement to ensure a proper repair that will last the lifetime of the vehicle. Unfortunately, the fourth appraiser, Erik Abraham, decided that the door panel should not be replaced, but instead, should be repaired, which is the complaint I am writing to you about today. In addition, Erik went beyond this and started marking up my car with a non-erasable marker on parts of the car which I had specified not to include in the repair.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:Lafayette HillState:PAZip:19444
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Paul Bros. Auto Body Rehabilitators, Inc.
State Appraiser License:841816
Shop Representative:Don Norris
Address:4850 Chestnut Street

Insurance Information
Insurance Company:Progressive
Claim Number:19-5913435
Insurance Company Representative:Erik AbrahamDate of loss:2/28/2019
Appraiser License Number:841816
Insurance Company Phone:610-276-4787

Legislator Information
Consumer Legislative Representative:Daley, Mary Jo (D) District 148Consumer Senator:Hughes, Vincent J. (D) District 7
Repair Facility Legislative Representative:McClinton, Joanna E. (D) District 191Repair Facility Senator:Williams, Anthony H. (D) District 8

PCTG Consumer Complaint Report Record ID#: 1553563456

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