PCTG Consumer Complaint Report Record ID#: 1565189112

Date of Report Submission: 8/7/2019
Submitters IP Address:

Complaint Comments:
Jeff Starsinic inspected the loss vehicle in the above-referenced claim on behalf of USAA. He and I agreed on the various aspects of the appraisal including the labor and refinish material rates of $52 and $32 per hour respectively. These rates are among the lower of the prevailing rates in the area and Mr. Starsinic included that information in his estimate notes. He did not leave a copy of the appraisal at the time of inspection nor did he ever provide the estimate of record to us. We did, however, get an email from IANET that showed a supplement of record that reduced the labor rates from $52/$32/hr to $50/$30/hr. I called Jeff Starsinic as this was not what was agreed upon, but he refused to send me the estimate of record saying "take me to court". Apparently Starsinic Appraisals sent the estimate of record to IANET and had them review it and change it according to USAA's wishes. The whole process is against the Appraisers Act and against the law. Neither USAA or IANET has the right to change an agreed-upon estimate. Starsinic represents USAA and what he and I agreed on is binding. Please take the appropriate steps to rectify this breach of the law. Thank you

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Refusal to leave copy of appraisal:Yes
Arbitrary Capping & Underpayment:Yes
Non-Independent Appraisal:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:New CastleState:DEZip:19720
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:Cicconi Auto Body
State Appraiser License:N/A
Shop Representative:Lou Cicconi Jr
Address:300 S. Gov. Printz Blvd

Insurance Information
Insurance Company:USAA, Starsinic Appraisals, IANET
Claim Number:029623917000000001001
Insurance Company Representative:Jeff StarsinicDate of loss:07-09-2019
Appraiser License Number:136709
Insurance Company Phone:717-545-4040

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:choose oneRepair Facility Senator:choose one

PCTG Consumer Complaint Report Record ID#: 1565189112

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