PCTG Consumer Complaint Report Record ID#: 1636549469

Date of Report Submission: 6/19/2017
Submitters IP Address:

Complaint Comments:
DOI: Our customer drives a 2011 Nissan Murano. Our customer's vehicle sustained accident damage to the right front end. The Xenon headlamp was badly damaged and required replacement as well as the front bumper assembly and repairs to the right fender. Appraiser Shifflett denied labor to pre-scan & post-scan the electronics on this vehicle during the repairs. This procedure is a required task and covered under the Nissan position statement included with this complaint. Please investigate our allegations and enforcement the necessary penalties against State Farm Ins and their appraiser James Shifflett. Thank you, Crawford's Auto Center, Inc.

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Arbitrary Capping & Underpayment:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
No regard for Public Safety:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
State Appraiser License:276003
Shop Representative:STEPHEN BEHRNDT
Address:302 W UWCHLAN AVE

Insurance Information
Insurance Company:STATE FARM INS. CO
Claim Number:38-0360-C5001
Insurance Company Representative:JAMES SHIFFLETTDate of loss:6-6-17
Appraiser License Number:327063
Insurance Company Phone:800-916-0342

Legislator Information
Consumer Legislative Representative:Corbin, Becky (R) District 155Consumer Senator:Rafferty, John C. (R) District 44
Repair Facility Legislative Representative:Lewis, Harry (R) District 74Repair Facility Senator:Dinniman, Andrew E. (D) District 19

PCTG Consumer Complaint Report Record ID#: 1636549469

Additional Comments/Docs/Pics

Optional Comment Title

Your Email

   Admin only

Add a Document or Picture