PCTG Consumer Complaint Report Record ID#: 1779290853


Date of Report Submission: 5/25/2018
Submitters IP Address: 76.98.164.136

Complaint Comments:
On 5/23,Mr.Seidman brought his car to our shop in an undrivable condiiton. His tire was rubbing against the fender. The adjuster, Derek Jones called and requested we remove the bumper before he can send out an appraiser. Our policy requires an estimate before we can proceed with teardown. We are not a Progressive shop and we work with all insurance companies in expediting repairs to help minimize rental costs. But we can't put one company ahead of another. i spoke to Mr Seidman on 5/25.He told me Derek told his wife he is going to stop the rental since we refused to work on his car. i also spoke to Derek. He said it was Progressive's policy to inspect a car after teardown.He was going to request our customer to use his own company since we were unable to meet his demands.Progressive needs to send out an appraiser. It must also pay for car rental until repairs are completed. It must understand the repair process. Shops can't stop working on other cars just to satisfy Progressive's policy.THIS UNFAIR PRACTICE MUST STOP.

Itemized Complaints
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Unprofessional Behavior:Yes
Refusal to re-inspect vehicle:Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
City:FLOURTOWNState:PAZip:19031
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:CLASSIC COACHWORK, NORTH
State Appraiser License:150513
Shop Representative:PASQUALE A STORTI, JR.
Address:125 W BUTLE AVE
City:AMBLERState:PAZip:19002
Phone:215-646-7887

Insurance Information
Insurance Company:PROGRESSIVE
Claim Number:18-5828509
Insurance Company Representative:DEREK JONESDate of loss:5/23/2018
Appraiser License Number:
Insurance Company Phone:215-495-4661

Legislator Information
Consumer Legislative Representative:choose oneConsumer Senator:choose one
Repair Facility Legislative Representative:Daley, Mary Jo (D) District 148Repair Facility Senator:Greenleaf, Stewart J. (R) District 12

END
PCTG Consumer Complaint Report Record ID#: 1779290853


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