PCTG Consumer Complaint Report Record ID#: 959360068

Date of Report Submission: 4/16/2017
Submitters IP Address:

Complaint Comments:
Comes in shop and inspects the vehicle without notifying anyone that she was here and she had to come back and take more pictures about damage that was in question, never checked in with the office, came in the back door both times, very unprofessional, and the deal breaker was agreed to replace the right front wheel and then came back and stated to me she spoke to the customer and he said it was not related, (which was a complete lie) My customer said she never discussed the wheel in there conversation. Typical Progressive Thanks Brad Runge

Itemized Complaints
Violation of Act 367 Title 63, Ch. 22B:Yes
Violation of Regulation PA Code Title 31, Ch. 62:Yes
Violation of Unfair Ins. Practices Act Title 40, Ch. 4 :Yes
Violation of Unfair Claims Settlement PA Code Title 31, Ch. 146, Subch. A:Yes
Violation of Automotive Industry Trade Practices Title 37, Ch. 301:Yes
Non-itemized listing of all damages:Yes
Non-Independent Appraisal:Yes
Unprofessional Behavior:Yes
Inaccurate description of repairs :Yes

Consumers Information
Name:**removed for privacy**
Address:**removed for privacy**
Daytime Phone:**removed for privacy**Evening Phone:**removed for privacy**

Repair Facility Information
Repair Facility:V & J Collision Inc.
State Appraiser License:
Shop Representative:Brad Runge
Address:229 W. Lancaster Ave.

Insurance Information
Insurance Company:Progressive
Claim Number:17-2314323-01
Insurance Company Representative:Joyce Alwalah Date of loss:3/23/2017
Appraiser License Number:743708
Insurance Company Phone:215-341-5201

Legislator Information
Consumer Legislative Representative:Briggs, Tim (D) District 149Consumer Senator:Fontana, Wayne D. (D) District 42
Repair Facility Legislative Representative:Kampf, Warren (R) District 157Repair Facility Senator:Fontana, Wayne D. (D) District 42

PCTG Consumer Complaint Report Record ID#: 959360068

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