PCTG Consumer Complaint Report Record ID#: 1866777302

Date of Report Submission: 03/04/02

Complaint Comments:

Refused to pay proper procedures to fix this utility body properly and refused to pay my charges due to the fact that i was a auto collision repair shop. When i explained to her that this vehicle was not a car and it was a utility body truck, it required special equipment and knowledge for this repair. Also this vehicle was hit on the wheel and had frame damage and she still refused to pay for a wheel alignment. Thank you Brad Runge

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Refusal or Failure to Sign
Non-personal Inspection
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Lister Automotive Inc.

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 143 Conchester Hwy.

City: Twin Oaks

State: Pa

Zip: 19014

Phone: 610-485-4380

Insurance Information

Insurance Company:

Claim Number: 08-5063-43902

Insurance Company Representative: Cecily Langley

Date of Loss: 08-30-01

Appraiser License Number: 155617

Insurance Company Phone: 610-859-6100

Legislator Information

Consumer Legislative Representative: Kirkland, Thaddeus (D) - District 159

Consumer Senator: Bell , Clarence D. (R) - District 9

Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160

Repair Facility Senator: Bell , Clarence D. (R) - District 9