PCTG Consumer Complaint Report Record ID#: 734999313
Date of Report Submission: 03/12/02
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Crawford's Auto Center, Inc.
State Appraiser License: N/A
Shop Representative: STEPHEN BEHRNDT
Address: 302 W. UWCHLAN AVE.
City: DOWNINGTOWN
State: PA
Zip: 19335
Phone: 610-269-1610
Insurance Information
Insurance Company:
Claim Number: KEMPER INSURANCE COMPANY
Insurance Company Representative: RONALD MINNICH - BERKS AUTO APPRAISAL CO.
Date of Loss: 1-23-02
Appraiser License Number: N/A
Insurance Company Phone: 1-717-397-7161
Legislator Information
Consumer Legislative Representative: Schroder, Curt (R) - District 155
Consumer Senator: Gerlach , Jim (R) - District 44
Repair Facility Legislative Representative: Schroder, Curt (R) - District 155
Repair Facility Senator: Thompson , Robert J. (R) - District 19
Complaint Comments:
Mr. Ronnald Minnich from BERKS AUTO APPRAISAL COMPANY was assigned to appraise our consumer's damaged vehicle at Crawford's repair facility. Hew stopped out on 1-28-02 to appraise vehicle. When asked if his intentions were to leave a copy of his appraisal he refused. When asked how he intended to appraise the damages he told us he would write the appraisal back at his office and fax us a copy. We explained our need to have an appraisal written on location however, he departed without appraising the damages to our consumer's vehicle. Minnich then contacted Mr.Karustis and advised our consumer we would not permit him to appraise their vehicle. Our consumer was also contacted by Mr. Steve Rubado from KEMPER INSURANCE COMPANY (1-800-357-8999 X-8803)who advise our consumer to have their vehicle moved to another repair facility. Be advised Crawford's Auto Center, inc. has a signed repair authorization by our consumer (copy attached)giving us permission to begin repairs. As per our consumers request and advisement from their carrier the Karustis's vehicle was moved to another repair facility for repairs.