PCTG Consumer Complaint Report Record ID#: 988942211
Date of Report Submission: 08/02/02
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Lister Automotive Inc.
State Appraiser License: 139694
Shop Representative: Brad Runge
Address: 143 Conchester Hwy.
City: Twin Oaks
State: Pa
Zip: 19014
Phone: 610-485-4380
Insurance Information
Insurance Company: Progressive Insurance Company
Claim Number: 02-8514819-01
Insurance Company Representative: Jeb Diehl
Date of Loss: 7-14-02
Appraiser License Number: 227780
Insurance Company Phone: 610-430-3140
Legislator Information
Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160
Consumer Senator: Bell , Clarence D. (R) - District 9
Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160
Repair Facility Senator: Bell , Clarence D. (R) - District 9
Complaint Comments:
I have a customer that was told to go to the drive-in to get an appraisal. She drove there to get an estimate to speed up repairs on her vheicle. She brought the vheicle in and when i review this estimate it was a total joke. I could not belive what he wrote. He missed and didn't pay for so many operations that I could not even start on repairs until another staff appraiser came out to go over the repairs needed. I got the vehicle in on Tuesday 7/30 and called in a supplement. I did not get a response until Friday 8/2. I feel that this delay holds up more claims in my shop. I feel that they should be able to come out faster because they get to the accident scene 15 mins before the accident. So why cant they get out on supplements just as fast. I feel that Jeb should reavaluate his estimating skills. Thank you, Brad Runge