PCTG Consumer Complaint Report Record ID#: 1075509739

Date of Report Submission: 01/30/04

Complaint Comments:

refused to discuss his appraisal paid for one item and then did another supplement to delete it. never left a copy of his appraisal. refused to discuss anything. never got compensated for the additional repairs needed.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Refusal to leave copy of appraisal
Refusal or Failure to Sign
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Illegal Steering/Directing
Arbitrary Capping & Underpayment
Appraiser License Omitted

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Accurate Collision

State Appraiser License: n/a

Shop Representative: John D'Antonio

Address: 6d Mount Pleasant Dr.

City: Aston

State: Pa

Zip: 19014

Phone: 610-558-4100

Insurance Information

Insurance Company: State Farm Mutual Insurance Company

Claim Number: 38-K286-78701

Insurance Company Representative: TJ Kehoe

Date of Loss: 10-02-03

Appraiser License Number: 151226

Insurance Company Phone: 800-839-8050

Legislator Information

Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160

Consumer Senator: Bell , Clarence D. (R) - District 9

Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160

Repair Facility Senator: Bell , Clarence D. (R) - District 9