PCTG Consumer Complaint Report Record ID#: 1109093168

Date of Report Submission: 02/22/05

Complaint Comments:

Refused to discuss the necessary repair procedures needed.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility: Zack and Tony's Auto Body Inc.

State Appraiser License: n/a

Shop Representative: Haig

Address: 502 S Cedar Ln.

City: Upper Darby

State: Pa

Zip: 19082

Phone: 6104495868

Insurance Company: State Farm

Claim Number: 38K61353901

Insurance Company Representative: Don Leavitt

Date of Loss: 1-23-05

Appraiser License Number: 150157

Insurance Company Phone: 8008398050

Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160

Repair Facility Senator: Erickson , Edwin B. (R) - District 26