PCTG Consumer Complaint Report Record ID#: 1125070313

Date of Report Submission: 08/26/05

Complaint Comments:

I HAVE BEEN INTOUCH WITH STATE FARM REGARDING A SUPPLEMENT AND THEY HAVE BEEN INSTRUCTED NOT TO COME OUT AND DO IT. RON IS THE MANAGER AND HE REFUSES THE SUPPLEMENT REQUEST. COULD SOMEONE PLEASE CALL HIM AND FIND OUT WHY.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to re-inspect vehicle
Non-personal Inspection
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Drexel Automotive

State Appraiser License: 139694

Shop Representative: BRAD RUNGE

Address: 510 W. COBBS CREEK PARKWAY

City: YEADON

State: PA

Zip: 19050

Phone: 610-308-6858

Insurance Information

Insurance Company: STATE FARM

Claim Number: 38K67072902

Insurance Company Representative: RON

Date of Loss: 5/12/05

Appraiser License Number: MANAGER

Insurance Company Phone: 610-358-8476

Legislator Information

Consumer Legislative Representative: Gannon, Thomas P. (R) - District 161

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26