PCTG Consumer Complaint Report Record ID#: 355304092
Date of Report Submission: 06/29/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cicconi Auto Body
State Appraiser License: 153336
Shop Representative: Robert J Cicconi
Address: 300 S Gov Printz Blvd
City: Lester
State: PA
Zip: 19029
Phone: 610-521-2286
Insurance Information
Insurance Company: Nationwide Insurance
Claim Number: 5837D 87395003240641
Insurance Company Representative: Brad Panichelli
Date of Loss: 3-24-06
Appraiser License Number: 301876
Insurance Company Phone: 610-202-0956
Legislator Information
Consumer Legislative Representative: Donatucci, Robert C. (D) - District 185
Consumer Senator: Fumo , Vincent J. (D) - District 1
Repair Facility Legislative Representative: Raymond, Ron (R) - District 162
Repair Facility Senator: Erickson , Edwin B. (R) - District 26
Complaint Comments:
Mr. Panichelli was here on 6-28-06 for a supplemental inspection. He refused to pay for color sanding and buffing the loss vehicle, a 2006 1/2 Kia Optima, which was necessary to bring the vehicle to its pre-damaged condition. Mr. Panichelli claimed that the time needed to sand and buff was included in the refinish time. I asked him to show me the P-pages in his database to confirm his contention, but he was not able to produce the information, as no existing database includes color sanding and buffing as part of its refinish times. Confronted with this information, Mr. Panichelli still refused to pay for the necessary procedure, saying that Nationwide does not pay anyone in our market area for the procedure. He still refused to pay for the necessary procedure despite the fact that I showed him the refinished areas of the vehicle did not appear the same as the original areas, and the fact that I showed him the procedure in progress on the loss vehicle.