PCTG Consumer Complaint Report Record ID#: 1829531630
Date of Report Submission: 12/01/06
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cicconi Auto Body
State Appraiser License: 153336
Shop Representative: Robert J Cicconi
Address: 300 S Gov Printz Blvd
City: Lester
State: PA
Zip: 19029
Phone: 610-521-2286
Insurance Information
Insurance Company: Nationwide Insurance
Claim Number: 5837C 48735511200601D/D1 & 48735511240601D
Insurance Company Representative: James Russell
Date of Loss: 11-20 & 11-24-06
Appraiser License Number: Unknown
Insurance Company Phone: 610-234-2986
Legislator Information
Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160
Consumer Senator: Pileggi , Dominic F. (R) - District 9
Repair Facility Legislative Representative: Raymond, Ron (R) - District 162
Repair Facility Senator: Erickson , Edwin B. (R) - District 26
Complaint Comments:
The insured sustained a loss to his vehicle on 11-20-06 when a bicycle hit it while parked along the right side, beginning with the fender. Four days later, on 11-24-06, the insured was in an accident damaging the right front of the vehicle. No inspection had been performed for the first loss at the time of the second loss. Although Nationwide took deductibles for each claim, they combined the accidents into one loss, in effect, by not listing overlapping damages for each loss. This was orchestrated by James Russell, even though Beth Walcome was the appraiser who inspected the vehicle for both losses at our shop on the same occasion. I spoke with Mr. Russell for more than a half hour regarding this behavior, but he refused to indemnify his insured properly for each loss. Nationwide reduced their loss exposure at the expense of their insured, and in addition, Mr. Russll, by his actions, did not allow Ms. Walcome to perform an independent appraisal.