PCTG Consumer Complaint Report Record ID#: 444971535
Date of Report Submission: 05/07/07
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: andys champion auto body inc.
State Appraiser License: n/a
Shop Representative: andrew estojak
Address: 708 jennings st
City: beth
State: pa
Zip: 18017
Phone: 6108675891
Insurance Information
Insurance Company: state farm
Claim Number: 38L17626502
Insurance Company Representative: terri pulsinelli
Date of Loss: 3/26/07
Appraiser License Number: 325737
Insurance Company Phone: 1800 839 8050
Legislator Information
Consumer Legislative Representative: Samuelson, Steve (D) - District 135
Consumer Senator: Boscola, Lisa M. (D) - District 18
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
Improper data base usage for necessary repair procedures.Overhaul labor is required for a repaired bumper cover versus R&I time(remove and reinstall).R&Itime is a labor reinbursement for the removing and reinstalling procedure for an undamaged part.In this claim state farm insurance co. addressed the repair&refinishing labor however, refused to reimburse proper labor for the necessary overhaul time by manipulating the database and procedure guide to reflect an undamaged bumper cover.Both repair shop and insurance co. utilize the same ,identical audatex estimating program, for this reason both estimates should reflect the same procedures on the front bumper cover.The difference isthe state farm estimator refuses to recognize the need for overhauing the front cover andselects R&I which lowers the data value for this procedure. In addition,statefarm also refuses to reimburse for the necessry repair materials needed to repair the plastic cover'''''