PCTG Consumer Complaint Report Record ID#: 1439943858

My car was recently repaired by Crawford's Auto Center and I am very > happy with the repair. > > However, I am not happy with the service that I have received from my > insurance company - Allstate - particularly my experience with Bob > Cicconi from the claim department. > > I wanted you - my elected politicians - to be aware of what's going on > - and to factor that in your voting decisions. > > It is now April 17, a full five months after the accident claim - and > I am still waiting for my $500 deductible. Communications from > Allstate is poor - an occasional form letter - and no connection with > my local sales office. I understand that this process takes time - > but 5 months - what are these people doing? > > The repair work was completed in mid-March. I elected to wait a while > - to have the accident responsibility get sorted out, to wait for our > long harsh winter to end and to pick a time when my wife would be out > of town - so that I could get by without renting a car - even though I > was entitled to one. > > I had no issues with my original claim agent Mike Miller. He did not > cut me a check for the full amount quoted by crawford's - but he did > acknowledge that the quote was reasonable if it was determined that > the side panel needed to be replaced. He also had no issue with me > getting the work done at crawford's - and even offered to cut the > check to crawford's. > > Unfortunately, I was assigned Bob Cicconi when i went to get my car > repaired in March. Bob proceeded to call me and tell me that > Crawford's plan of repair was unnecessary and that I should take my > car somewhere else - pushing me toward's Sterling. He told me that > Crawford's was charging an hourly rate that exceeded PA state law - > and that he would not pay the claim. > > I have known Steve Behrndt professionally for over twenty years. I do > not know him socially - but we have children of the same age in the > Downingtown School district - and so I know him to be a good parent > (from school functions and sports programs) and a person that I trust. > I have had other repair done by Crawford's over the years - and I have > always been happy with their work. > > I called my local Allstate agent (Godlewski in Coatesville) and > complained about the Cicconi putting me in the middle of a claim and > making disparaging comments about someone I know and trust. I later > received a call back from cicconi telling me that he would work things > out with Crawford's. > > As my elected politicians - you need to be aware of how important it > is to allow customer's to take their automobiles to independent repair > shops of their choice. The insurance companies are pressuring their > customers to go to shops that they own and are not looking out for our best interests. > > If you need any additional information regarding this complaint - > please contact me at bret.j.pleines@gsk.com" > > Bret >