PCTG Consumer Complaint Report Record ID#: 1406897013

Date of Report Submission: 08/01/14

Complaint Comments:

DOI , COULD YOU EXPALIN HOW ALLSTATE IS ALLOWED TO PREPARE AN ESTIMATE FROM PHOTS ? ALSO WHY IS ALLSTATE ALLOWED TO TAKE 5% DISCOUNT ON THE INSUREDS ESTIMATE. THE AVERAGE CONSUMER HAS NO IDEA THAT THEY ARE BEING CHEATED , AND NOT MADE WHOLE BY THIS TYPE OF BEHAVIOR.

Itemized List of Submitted Complaints
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal or Failure to Sign
Non-personal Inspection
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Flick Bros Auto

State Appraiser License: 15006

Shop Representative: TOM FLICK

Address: 1730 S STATE RD

City: UPPER DARBY

State: PA

Zip: 19082

Phone: 610-352-6374

Insurance Information

Insurance Company: ALLSTATE

Claim Number: 000332099158

Insurance Company Representative: ANTHONY BOND

Date of Loss: 6/28/14

Appraiser License Number: N/A

Insurance Company Phone: 927-871-5294

Legislator Information

Consumer Legislative Representative: Davidson, Margo L. (D) - District 164

Consumer Senator: Erickson, Edwin B. (R) - District 26

Repair Facility Legislative Representative: Davidson, Margo L. (D) - District 164

Repair Facility Senator: Erickson, Edwin B. (R) - District 26