PCTG Consumer Complaint Report Record ID#: 1736431613

Date of Report Submission: 12/02/15

Complaint Comments:

State Farm tried to steer me away from the shop of my choice by using steering dialog. They deliberately missed damage when inspecting at a location that my car was towed to. They did not pay my full claim causing me to have an unpaid balance at my body shop.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Refusal to re-inspect vehicle
Non-itemized listing of all damages
Inaccurate description of repairs
Illegal Steering/Directing
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Professionals Auto Body Inc.

State Appraiser License: 150585

Shop Representative: Joe Socie

Address: 419 E.P.V.B.

City: Altoona

State: Pa

Zip: 16602

Phone: 814-943-7112

Insurance Information

Insurance Company: State Farm

Claim Number: 38-7C29-52702

Insurance Company Representative: Michael O'Brian

Date of Loss: 09/04/2015

Appraiser License Number: 127894

Insurance Company Phone: 800-916-0342

Legislator Information

Consumer Legislative Representative: Ward, Judy (R) District 80

Consumer Senator: Eichelberger, John H. (R) District 30

Repair Facility Legislative Representative: McGinnis, John D (R) District 79

Repair Facility Senator: Eichelberger, John H. (R) District 30