PCTG Consumer Complaint Report Record ID#: 1615995143
Date of Report Submission: 07/06/17
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cavallo Auto Body
State Appraiser License:
Shop Representative: Rick Romano
Address: 1477 Wilmington Pike
City: West Chester
State: Pa
Zip: 19382
Phone: 610-558-2900
Insurance Information
Insurance Company: GEICO
Claim Number: 0322987220101058
Insurance Company Representative: Inside Claim Rep
Date of Loss: 06/04/2017
Appraiser License Number:
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: Barrar, Stephen (R) District 160
Repair Facility Senator: N/A
Complaint Comments:
Another customer again being told false information that they must bring their drivable vehicle to a GEICO captive or DRP facility for an estimate to be written. Customer did take their vehicle to the GEICO DRP shop and was ultimately inconvenienced for having to go there. After the car came into Cavallo, GEICO needed to come back out for items not paid for on the original estimate that were required to restore the vehicle to pre-loss condition.