PCTG Consumer Complaint Report Record ID#: 1670285304
Date of Report Submission: 12/05/22
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: DeGovanni Collision Experts
State Appraiser License:
Shop Representative: Paulo Pereira estimator
Address: 5104 Umbria street
City: Philadelphia
State: Pa
Zip: 19128
Phone: 215-483-0935
Insurance Information
Insurance Company: Progressive Insurance
Claim Number: 22-5558314-02
Insurance Company Representative:
Date of Loss:
Appraiser License Number:
Insurance Company Phone:
Legislator Information
Consumer Legislative Representative: DeLissio, Pamela A. (D) District 194
Consumer Senator: Williams, Anthony H. (D) District 8
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
I was hit by an operator of Progressive Insurance and had my car fixed at DeGovanni Collision which was paid in full by Progressive. I was told when I picked up my car on September 6th, 2022 that my car was fixed other than the rear window molding and they were waiting on the part from Germany. I was given a written and signed IOU and told they would call me in early October if they didn’t then I should call them. I waited until November 21st to call and was told they didn’t have a record of it and that they were busy and would call me back the following Monday. They didn’t call all week. I finally called them again on December 5th at approximately 830am and was told by the receptionist that a manager would call me in an hour. I waited a few hours and never received a call. I called back and the receptionist told me I would get a call by the end of the business day. Again they failed to call back. They are avoiding finishing the job that was paid for and I have the a written IOU slip as proof. They have failed to complete the necessary paid for work.