PCTG Consumer Complaint Report Record ID#: 1679310550
Date of Report Submission: 03/20/23
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Brandywine Coach Works
State Appraiser License: 153336
Shop Representative: Bob Cicconi
Address: 1209 Baltimore Pike
City: Chadds Ford
State: PA
Zip: 19317
Phone: 610-459-8860
Insurance Information
Insurance Company: Progressive
Claim Number: 22-8594112-02
Insurance Company Representative: Kyle Gillenwater
Date of Loss:
Appraiser License Number: 1075417
Insurance Company Phone: 610-737-4968
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
Loss vehicle was a 2019 Mini Cooper Countryman which needed the rear bumper cover repaired. We needed to make color sprayouts to determine the closest match with which to refinish the cover. In addition we needed to mask off the primed area on the cover. After refinishing the cover it was necessary to remove static nibs from the paint and to polish the cover. After all procedures were completed it was necessary to wash the vehicle to remove any ambient dust from the rear cover and the car itself. The appraiser refused to pay for those procedures despite my sending photos of the sprayout cards and denib procedures being performed. This is the same behavior that was exhibited in my complaint submitted on 3-3-2022.