PCTG Consumer Complaint Report Record ID#: 1709607817
Date of Report Submission: 03/04/24
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Jennings body shop
State Appraiser License: #976071
Shop Representative: Dennis Brechbill
Address: 247 Grant street
City: Chambersburg
State: Pa
Zip: 17201-1627
Phone: 717-264-6200
Insurance Information
Insurance Company: Erie insurance group
Claim Number: A00004660471
Insurance Company Representative: Nathan Woodward
Date of Loss: 12/27/22
Appraiser License Number: 263512
Insurance Company Phone: 814-404-5811
Legislator Information
Consumer Legislative Representative: Irvin, Rich (R) District 81
Consumer Senator: Ward, Judy (R) District 30
Repair Facility Legislative Representative: Kauffman, Rob W. (R) District 89
Repair Facility Senator: Mastriano, Doug (R) District 33
Complaint Comments:
I was misinformed by Jennings body shop on repairs that were made and procedures that were not made.when I picked my truck up I was not informed of pre scan post scan dtc code and modules not working due to the accident it was never brought to my attention. Jennings neglected to inform me they didnt follow OEM procedures and didn't do nothing but delete codes .that included I'm important safty features and outher important system that could potentially put my family at risk and cause catistrofic mechanical failures. 6 months after repair my truck broke down I made a claim with Erie insurance on repairs that there drp shop that they mislead me eventually after alot of bullcrsp my claim was denied they claimed me ignoring all the facts I gave them so now i have a unsafe truck i cant drive due to mscanicle issues cause by Jennings incopatent repairs . This has affected me in many ways and I hope they pay or there incompetent desions they made