PCTG Consumer Complaint Report Record ID#: 1726832975
Date of Report Submission: 09/20/24
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Brandywine Coach Works
State Appraiser License: 153336
Shop Representative: Bob Cicconi
Address: 1209 Baltimore Pike
City: Chadds Ford
State: PA
Zip: 19317
Phone: 610-459-9960
Insurance Information
Insurance Company: State Farm
Claim Number: 08-71N7-42K02
Insurance Company Representative: Thomas Nye
Date of Loss: 7-29-2024
Appraiser License Number: 595739
Insurance Company Phone: 855-341-8184
Legislator Information
Consumer Legislative Representative: N/A
Consumer Senator: N/A
Repair Facility Legislative Representative: N/A
Repair Facility Senator: N/A
Complaint Comments:
After completing repairs to the loss vehicle, the post-repair scan report said a recalibration of the rear blind spot monitors was necessary. We had that operation performed by BMW of West Chester. On 8-30-24 I submitted, online, a final supplement to State Farm with invoices and the final scan report (which stated that the recalibration was necessary) attached. After not receiving the supplement or any communication for about 10 days, we called State Farm and were told that the supplement was denied, as we did not replace or remove the blind spot monitors. I carefully explained that the final scan determined that the recalibration was necessary, and Leah, who I spoke with, said she would send my information back to the appraiser who made the decision. She called me back on 9-11-24 and stated that Thomas Nye, the appraiser who made the initial determination, again refused to honor the supplement. I would also ask that a staff lawyer review this complaint and call me to discuss the aspects and the merits of the complaint.