PCTG Consumer Complaint Report Record ID#: 1024415633
Date of Report Submission: 06/18/02
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Lister Automotive Inc.
State Appraiser License: 139694
Shop Representative: Brad Runge
Address: 143 Conchester Hwy
City: Twin Oaks
State: Pa
Zip: 19014
Phone: 610-485-4380
Insurance Information
Insurance Company: Nationwide Insurance Company
Claim Number: 5837B79070603150201A/G1
Insurance Company Representative: Mike Morran
Date of Loss: 3-15-02
Appraiser License Number: 144750
Insurance Company Phone: 215-283-3355
Legislator Information
Consumer Legislative Representative: Ryan, Matthew J. (R) - District 168
Consumer Senator: Bell , Clarence D. (R) - District 9
Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160
Repair Facility Senator: Bell , Clarence D. (R) - District 9
Complaint Comments:
Tom Dooley came out to appraise this vehicle and he wrote aftermarket parts we got the part here and they did not match up with the OEM in like kind and quality. He wrote for OEM and Mike Morran and James Ridley had a problem with that. Saying that Tom does not have the authority to make that change even after seeing the differences. I tried to explain that it states in the appraisers act that an appraiser is charged with a high degree of regard for public safety, the operational safety of the vehicle shall be paramount in considering the specification of new parts. I feel that being an independent appraiser Tom was doing his job. I also feel that Mr. Morran and James Ridley are telling their appraisers how to write claims. I feel that the appraisers act needs to be enforced. Thank you Brad Runge