PCTG Consumer Complaint Report Record ID#: 1030970999
Date of Report Submission: 09/02/02
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Lister Automotive Inc.
State Appraiser License: 139694
Shop Representative: Brad Runge
Address: 143 Conchester Hwy.
City: Twin Oaks
State: Pa
Zip: 19014
Phone: 610-485-4380
Insurance Information
Insurance Company: Nationwide Ins. Co.
Claim Number: 5837C 951013050902
Insurance Company Representative: Joel Hoeger
Date of Loss: 5-9-02
Appraiser License Number: 246359
Insurance Company Phone: 610-499-2744
Legislator Information
Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160
Consumer Senator: Bell , Clarence D. (R) - District 9
Repair Facility Legislative Representative: Kirkland, Thaddeus (D) - District 159
Repair Facility Senator: Bell , Clarence D. (R) - District 9
Complaint Comments:
Drive In Estimate. Missed Alot Of Repair Procedures Why should a customer be convienced into going to a drive in to get a estimate and a check. When the appraiser tells the customer when the vehicle gets into the shop they will call back for a supplement and get compenstated for what they have to do. It makes customers think there is more to do but they wont pay until it gets into a shop. That is just not right. They owe all damage repairs necessary to return the vheicle back to pre-loss condition not to pay on supplements. Why have drive ins then. Thank you, Brad Runge