PCTG Consumer Complaint Report Record ID#: 1039798613
Date of Report Submission: 04/02/12
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: HUNT AUTO BODY
State Appraiser License: 144440
Shop Representative: MARK C. VETTORI
Address: 10 LINCOLN CIRCLE
City: FAIRLESS HILLS
State: PA
Zip: 19030
Phone: 215-946-8488
Insurance Information
Insurance Company: HANOVER INSURANCE CO.
Claim Number: 14817157
Insurance Company Representative: SHANNON
Date of Loss: 03/23/12
Appraiser License Number: 136709
Insurance Company Phone: 508-855-5475
Legislator Information
Consumer Legislative Representative: Christiana, Jim (R) - District 15
Consumer Senator: Browne, Patrick M. (R) - District 16
Repair Facility Legislative Representative: Galloway, John T. (D) - District 140
Repair Facility Senator: McIlhinney, Charles T., Jr. (R) - District 10
Complaint Comments:
To Whom It May Concern: I recently filed a claim with Hanover Insurance Co as claimant. I drive a 2010 Toyota Carolla with just 12,399 miles. I received an estimate from them containing aftermarket parts. When I questioned the claims adjuster, Shannon, 508-855-5475, she told me that they were regulated by State Law to write such parts. This didn't sound correct so I spoke to my body shop who also called Shannon at Hanover and was told the same line, that it is State Law to write aftermarket parts. The shop asked if Shannon was confusing State Law with company policy. The reply was no, they are "regulated by the State" to write those parts. The body shop has no knowledge that such a law exists. Even if this is their policy, I am a CLAIMANT and don't have a signed contract with them. I am the victim in this claim and must be made whole. Can you please help me settle this matter? Thank you, Carole Deutsch