PCTG Consumer Complaint Report Record ID#: 1077905890

Date of Report Submission: 02/27/04

Complaint Comments:

Greg Lombardo from National Appraisal rewrote an appraisers appraisal after the appriaser and I got to an agreed price. Then we had an agreement with AIG for payment with the inside rep. and they canceled it after the fact. AIG instructed Greg to rewrite the appraisal and deduct for paint and material. Could you please help us with this. I have a cover letter from Greg stating that AIG instructed him to revise this supplement. Thank you, Brad Runge

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Refusal to leave copy of appraisal
Non-personal Inspection
Non-Independent Appraisal
Arbitrary Capping & Underpayment
Appraiser License Omitted

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Cicconi Auto Body

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 300 S. Gov. Printz Blvd.

City: Lester

State: Pa

Zip: 19029

Phone: 610-521-2286

Insurance Information

Insurance Company: AIG

Claim Number: 04012450

Insurance Company Representative: Greg Lombardo

Date of Loss: 1-1-04

Appraiser License Number: N/A

Insurance Company Phone: 610-279-5400

Legislator Information

Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160

Consumer Senator: Bell , Clarence D. (R) - District 9

Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160

Repair Facility Senator: Bell , Clarence D. (R) - District 9