PCTG Consumer Complaint Report Record ID#: 1093438682

Date of Report Submission: 08/25/04

Complaint Comments:

this appraiser did not go over the damage with me. Refused to discuss the repairs needed. Felt he was there to write a estimate and that was it. I tried to show him the damage and he refused to address it. His unprofessional behavior is totally unacceptable. He doesnt even acknowledge that you are talking to him. We need help. Brad Runge estimator Vince Mantegna shop manager

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Mantegna's Automotive

State Appraiser License: 139694

Shop Representative: Brad Runge/Vince Mantegna

Address: 229 N. Gov. Printz Blvd.

City: Lester

State: Pa

Zip: 19029

Phone: 610-521-6550

Insurance Information

Insurance Company: State Farm Mutual Insurance Company

Claim Number: 38-k495-76601

Insurance Company Representative: TJ Kehoe

Date of Loss: 08-15-04

Appraiser License Number: 151226

Insurance Company Phone: 800-839-8050

Legislator Information

Consumer Legislative Representative: Raymond, Ron (R) - District 162

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Raymond, Ron (R) - District 162

Repair Facility Senator: Erickson , Edwin B. (R) - District 26