PCTG Consumer Complaint Report Record ID#: 1100618177

Date of Report Submission: 11/16/04

Complaint Comments:

Refused to pay sublet repairs needed to this vehicle. Refuses to make contact with us to discuss. Refuses to acknowledge the supplemental items needed to put this above vehicle back to pre-loss condition. Refused to send out an appraiser to finalize. She handled the last supplement and refused to re- inspect. Please review and advise.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to re-inspect vehicle
Non-personal Inspection
Non-itemized listing of all damages
Non-Independent Appraisal
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 510 W. Cobbs Creek

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: Progressive

Claim Number: 02-9361054-01

Insurance Company Representative: Megan Callahan

Date of Loss: 12/17/02

Appraiser License Number: 266382

Insurance Company Phone: 215-914-1762

Legislator Information

Consumer Legislative Representative: Barrar, Stephen E. (R) - District 160

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Barrar, Stephen E. (R) - District 160

Repair Facility Senator: Erickson , Edwin B. (R) - District 26