PCTG Consumer Complaint Report Record ID#: 1116066865

Date of Report Submission: 12/19/03

Complaint Comments:

Adjuster was to reinspect at shop for supplement 12/15/03.She called me later in the day, and told me that her supervisor, and her, had reveiwed the file and pictures, and determined additional damage to Quarter and suspension was not part of this claim, and she would not be coming for reinspection.The car was backed into Lt rear from the side parked, with a Jeep Wrangler with a spare tire on the back.Additional damage is definatley related in my opinion . Bill Martin

Itemized List of Submitted Complaints
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to re-inspect vehicle
Non-itemized listing of all damages
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: Coatesville auto Body Inc

State Appraiser License: 133628

Shop Representative: Bill Martin

Address: 648 Old Lincoln Hwy

City: Coatesville

State: Pa

Zip: 19320

Phone: 610 384 2321

Insurance Information

Insurance Company: Progressive Insurance

Claim Number: 03-1676643-02

Insurance Company Representative: Donna Oakes

Date of Loss: 10/26/03

Appraiser License Number: 234508

Insurance Company Phone: 610 719 2910

Legislator Information

Consumer Legislative Representative: Schroder, Curt (R) - District 155

Consumer Senator: N/A

Repair Facility Legislative Representative: Flick, Robert J. (R) - District 167

Repair Facility Senator: N/A