PCTG Consumer Complaint Report Record ID#: 1117344385

Date of Report Submission: 10/20/04

Complaint Comments:

This appraiser does not leave a copy of an estimate/appraisal at my shop, refused to discuss the repairs, faxed over a copy of the appraisal the next day. Omitted the Tow Bill given. Altered the repair guide refinish times for insurance company profit. Listed on appraisal on a 2-day repair for rental bill profit. Wrote for a total of 26.7 hrs on the original appraisal. 2 days of rental does not justify. Possible supplemental time need. Did not pay to setup and measure vehicle did not pay for wheel alignment and road test for safety. We need to make this appraiser accountable for his actions.

Itemized List of Submitted Complaints
Violation of Unfair Ins. Practices Act Title 40
Violation of Unfair Claims Settlement PA Code Title 31
Violation of Regulation PA Code Title 31
Violation of Automotive Industry Trade Practices Title 37
Violation of Act 367 Title 63
Unprofessional Behavior
Refusal to use Quality OEM Parts
Refusal to leave copy of appraisal
Non-itemized listing of all damages
Non-Independent Appraisal
No regard for Public Safety
Inaccurate description of repairs
Arbitrary Capping & Underpayment

Consumer Information

Name:

Address:

City:

State:

Zip:

Daytime Phone:

Evening Phone:

Repair Facility Information

Repair Facility: GA Collision Center

State Appraiser License: 139694

Shop Representative: Brad Runge

Address: 510 W. Cobbs Creek Parkway

City: Yeadon

State: Pa

Zip: 19050

Phone: 610-626-3176

Insurance Information

Insurance Company: Peerless

Claim Number: 102449440

Insurance Company Representative: Joseph Diluzio

Date of Loss: 10-14-04

Appraiser License Number: 240422

Insurance Company Phone: 610-279-5400

Legislator Information

Consumer Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Consumer Senator: Erickson , Edwin B. (R) - District 26

Repair Facility Legislative Representative: Micozzie, Nicholas A. (R) - District 163

Repair Facility Senator: Erickson , Edwin B. (R) - District 26