PCTG Consumer Complaint Report Record ID#: 1133790114
Date of Report Submission: 12/05/05
Consumer Information
Name:
Address:
City:
State:
Zip:
Daytime Phone:
Evening Phone:
Repair Facility Information
Repair Facility: Cicconi Auto Body
State Appraiser License: 153336
Shop Representative: ROBERT J CICCONI
Address: 300 S GOV PRINTZ BLVD
City: LESTER
State: PA
Zip: 19029
Phone: 610-521-2286
Insurance Information
Insurance Company: PROGRESSIVE
Claim Number: UNK
Insurance Company Representative: MICHELLE PAQUIN
Date of Loss: UNK
Appraiser License Number: UNK
Insurance Company Phone: 610-604-7600
Legislator Information
Consumer Legislative Representative: Raymond, Ron (R) - District 162
Consumer Senator: Erickson , Edwin B. (R) - District 26
Repair Facility Legislative Representative: Raymond, Ron (R) - District 162
Repair Facility Senator: Erickson , Edwin B. (R) - District 26
Complaint Comments:
Progressive appraiser inspected insured's vehicle on Friday, December 2, 2005. Appraiser refused to blend right rear door or deck lid after replacing right rear quarter panel. Did not address other repair procedures necessary for correct repair to vehicle. Also- made up a sectioning procedure based on Progressive's policies rather than OEM guidlines. After arguing loudly and using offensive language, she left without completing estimate, discussing repair procedures, or leaving a copy of her appraisal.